Terms & Conditions

Terms and Conditions

Acceptance of the Terms

By accessing, using, or participating in any way on our website (the "Platform") or through our services (collectively referred to as the "Services"), you ("User", "you" or "your") agree to be bound by these Terms and Conditions. These terms are a contract between you and Lotto Extreme. If you do not wish to be bound by these Terms, you must terminate your account immediately.

Eligibility Requirements

To use our Services, you must meet the following eligibility requirements:

1. You must be at least 18 years old (or such higher age as required in your jurisdiction) to open an account and play on the Platform.
2. You must not be a resident of any country where online gaming is prohibited by law.

Minimum Age Requirements

To comply with applicable laws, our minimum age requirement for Users is 18 years old or as specified in your jurisdiction. This means you are not permitted to gamble if you have not reached this age.

Geographic Restrictions

Accessing and using the Services from certain jurisdictions may be restricted due to various regulatory requirements. We will try to inform you of such restrictions, but it remains your responsibility to ensure that you comply with any applicable laws in your jurisdiction before creating an account or accessing our Services.

Account Registration Rules

To create an account on the Platform:

1. Fill out the registration form accurately and truthfully.
2. Select a unique username and password (your "Login Credentials").
3. Confirm your email address by clicking on the link provided to you in your welcome email.
4. Verify your phone number for mobile verification, if applicable.

One-Account-Per-User Policies

Only one account per User is allowed. Attempting to create multiple accounts or using third-party services to impersonate another individual may result in account suspension or termination.

Identity Verification and KYC

We reserve the right to request additional identification documents from you at any time, for security purposes or as required by law. You agree that your identification information is accurate and complete.

Account Accuracy Obligations

You are responsible for maintaining a true and updated record of your account details, including your Login Credentials, email address, phone number (if applicable), name, address, and other relevant details.

Account Security Responsibilities

To ensure the security of our Services:

1. Keep your Login Credentials confidential.
2. Do not share or expose them to others for any reason.
3. Regularly update your password to maintain optimal security.

Login Credentials and Password Protection

You agree that using another person's account, creating fake accounts with false credentials, or exploiting weaknesses in the system is strictly prohibited.

Restricted Behaviour and Prohibited Activities

The following behaviours are restricted:

1. Manipulation of software (e.g., hacking).
2. Multi-accounting (i.e., one user creating multiple accounts).
3. Collusion between Users.
4. Using scripts or similar tools to gain unfair advantage.
5. Promoting external services that exploit our system.

Multi-Accounting and Fraud Prevention

Using multiple accounts, attempting to impersonate another User, or engaging in fraud will lead to permanent account suspension without prior notice.

Bonus and Promotion Rules

All bonuses and promotions offered on the Platform come with terms and conditions specific to each offer. These rules can be found next to each promotion.

Wagering and Gameplay Conditions

1. All games have their own terms, which are accessible directly in-game or through our website.
2. Winnings will only be credited if you comply fully with all game-specific wagering requirements.
3. Bonus funds may not contribute equally towards these requirements unless otherwise stated.

Bonus Abuse Prevention

Engaging in bonus abuse (using multiple accounts to claim bonuses repeatedly, for example) is strictly prohibited and can result in permanent account suspension or other measures without prior notice.

Deposits and Withdrawals

Your deposits into the Platform are securely held by our payment processors until they are processed. You agree that your withdrawals may be subject to verification checks and possible delays due to regulatory requirements.

Verification Before Withdrawals

We reserve the right, but not the obligation, to request additional documentation from you for identity purposes before processing any withdrawal requests.

Processing and Review Procedures

Withdrawal payments will typically take 3-5 working days after approval. If your account has been active without significant deposits or wins over an extended period, our support team may contact you regarding further verification requirements.

Responsible Gambling Expectations

1. It is your sole responsibility to gamble responsibly.
2. You should not use the Platform for commercial gain (gambling as a business).
3. Engaging in discussions on gambling with colleagues might be considered inappropriate workplace behaviour and can harm social relationships or damage professional reputation.
4. Keep yourself informed of local laws, regulations, taxes, restrictions.

Self-Exclusion and Account Restrictions

If you wish to suspend your account due to personal reasons:

1. Contact our customer support team via email or the 'Contact Us' form.
2. We may ask for additional documentation to verify identity or intentions before taking any action on self-exclusion requests.

Your User details will be suspended from use, meaning no further deposits can be made and existing funds cannot be wagered until your requested period (between 6 months up to permanent exclusion) elapses.

Game Fairness and RNG Systems

1. We utilise third-party reviewed Random Number Generators ("RNG") for all games.
2. The fairness of our RNG systems is audited regularly by external bodies.
3. Some game types, such as Blackjack or Roulette, also allow a more direct player choice which may offer various odds and house edge.

Technical Interruptions or Voided Gameplay

The Platform or our Services are subject to technical interruption, modification, amendment without prior notification due to unforeseen circumstances (e.g., hardware failure).

If an unexpected technical event occurs that affects gameplay, we reserve the right to void bets placed during the affected period. In such cases, any money on your balance will remain secure and untouched.

Suspension or Closure of Accounts

1. We may terminate or suspend access to your account at our discretion.
2. This might be due to misuse (e.g., multiple accounts), failure in making timely payments to us if using banking systems for deposits/withdrawals, breach of these Terms & Conditions.
3. Once we have acted on termination or suspension you will not receive notice regarding possible restoration.

Intellectual Property and Platform Ownership

All copyright rights are reserved by Lotto Extreme or licensed third-party vendors as indicated within each game description area in-game. Material appearing on our website is protected under international copyright law.

Limitation of Liability

Your use of the Services is at your own risk and any reliance placed upon information obtained through the site should be verified elsewhere whenever possible.

In no event will we or our employees, directors (or their families) accept liability for losses which arise from:

a. Failure to receive notifications due to system failuresb. Losses due to gaming platform performance issues (e.g., unfulfilled wagering requirements).c. Lack of awareness regarding any changes made to the site at any time.

Modification of Terms

We may update these terms and conditions without prior notice, so you are required to regularly inspect our website for updates.

Contact or Support Guidance

For clarification on specific rules, reporting issues with your experience, suggesting improvements, contacting support about anything related directly or indirectly to Lotto Extreme, please use the "Contact Us" page